Senior Customer Service Administrator

Industry: Financial Service
Location: Solihull
Salary: £22,000 – £24,000 + Bonus + Benefits
Working Hours: 37.5 hours per week on a rota basis covering 8.30am – 7.00pm (Possibility you may be required to work 1 in every 6 Saturdays)

The RZ Group are currently working closely with a financial services company based in the Solihull area who are looking to recruit a Senior Customer Service Administrator. If you have experience of working in both a customer service and administration type role this could be the perfect match for you!

The purpose for this role will be to assist the Business Support Manager in the co-ordination of the team’s daily workload including the processing of all new completion cases through to release funds and payment of commissions. Duties and responsibilities will include:

  • Establish and maintain professional relationships with internal and external customers
  • Check and validate agreement and vehicle documentation for all application payout completions prior to funds release
  • Co-ordinate and manage workload to ensure the team’s objectives are achieved on a daily basis
  • Manage commission payments and debit back processing
  • Effective handling of incoming new lending enquiries
  • Deputise for the Business Support Manager and represent the area when required

Experience and skills required

  • Previous experience in a customer service and administrative environment essential.
  • An understanding of Motor Finance is desirable but not essential
  • Experience working in a Senior/Supervisor role would be beneficial
  • Attention to detail
  • Ability to work within and lead a team and on own initiative
  • Able to communicate clearly and concisely on all levels
  • Awareness and understanding of regulatory and compliance requirements

If you would like to be considered for this opportunity please don’t hesitate to click apply or call Gareth Cottom on 01204 699008 for further information.

Recruitment Zone acting as an employment agency in regard to this advert.

Job Reference: KL/Req/037230_1533894286

Salary: £22000.00 - £24000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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