Customer Service Advisor

Location: Fulwood, Preston
Salary: £18,750
Working Hours: Monday to Thursday 8.30am – 5pm, Friday 8.30am – 4pm

The RZ Group is currently working closely with an established security company who are looking to add a Customer Service Advisor to their team. This role will form part of a service delivery team.

If you are in a telephone based customer service role but are tired of the monotony of the role, this could be the perfect next step for you. This role will always keep you on your toes and will have a good mixture of telephone based and administration duties.

You will be responsible for ensuring all faults and customer queries are captured within the helpdesk database, allocated to the relevant engineering team and tracked. Other duties will include:
Perform Help desk administration ensuring all customers data is correct

  • Providing excellent Customer Service at all times
  • Provide professional and effective fault resolution when dealing with any customer queries
  • Scheduling appointments and working within a fast paced environment

Experience and skills required

  • Strong customer service skills
  • Ability to complete administration tasks
  • Strong planning & organisational skills
  • Strong communication skills – written and verbal
  • Team working as well as working under own initiative

If you would like to be considered for this excellent opportunity please don’t hesitate to click apply or call Gareth Cottom on 01204 699008 for further information.

Recruitment Zone acting as an employment agency in regard to this advert.

Job Reference: SL/Req/037789_1549015534

Salary: Up to £18750.00 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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