Working with the Global Transaction Services Division (GTS) of a major UK bank, RZ Group were tasked with providing an outsourced managed team with group wide responsibility for implementation of the Payment Services Directive (PSD) for all market segments (retail/consumer, business banking, commercial, corporate, wholesale, international cash management) across 27 countries in EMEA. At its peak the RZ Group exclusive team consisted of 90 contracts with responsibility for legal/policy setting, IT/operations planning and implementation, testing through all phases and all communication (internal and external). The overall project spend exceeded £10 million per annum.

We supplied the bank with a range of specialists including programme and project managers, business analysts, software test engineers and managers, PMO and other support services for projects such as GTS global finance platform upgrade, GTS global risk and fraud prevention platform upgrade and GTS North America platform upgrades to group standards.

RZ Group successfully managed the initial costing process to deliver the high level 5-year strategic investment plan and worked with the Divisional Board to shape an acceptable investment profile. We identified and implemented an opportunity to reduce investment costs by on average 15%.

Additionally, we defined the process and directed the data compilation to assemble the ‘data room’ thereby supporting the multi-million-pound sale of a sub-business, as well as shaping the approach to analyse and respond the new EU regulation impacting banks (Payment Services Directive), subsequently creating a multi-million point, multiyear change programme.