Case Studies

RZ Group placed over 60 new candidates at a large challenger bank in 2015 and within our first year of working with the client became their 2nd top supplier in the UK.

FIlling a call centre in just eight weeks

A large retail bank had already awarded a contract to staff a new 125 seat call centre on the outskirts of Glasgow. RZ Group proposed a more comprehensive candidate attraction and project management solution along with strict pre-employment vetting and on board procedures. A last minute decision was taken by the bank to award the contract to RZ Group. The call centre had to be fully operational within an 8-week period from a standing start.

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Managed service agreement and recruitment campaign for the banking industry

We were awarded a managed service agreement for a large financial institution to provide 500 temporary members of staff to work in call centres throughout four business area of the bank. The challenge was employing the large volume of staff required for a three-month period.

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Redefining the recruitment process to save time and money

RZ Group were engaged by an outbound call centre providing services for large utility and telecommunication organisations to help change their recruitment process. Prior to RZ Group being awarded the contract, all staff were working on a temporary basis and were employed through a major UK high street agency. At the time, attrition was extremely high and the current agency were finding it a challenge to source good quality candidates.

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Recruiting specialists for the banking industry

RZ Group successfully managed the initial costing process to deliver the high level 5-year strategic investment plan and worked with the Divisional Board to shape an acceptable investment profile. We identified and implemented an opportunity to reduce investment costs by on average 15%.

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RZ Group successfully managed the initial costing process to deliver the high level 5-year strategic investment plan and worked with the Divisional Board to shape an acceptable investment profile. We identified and implemented an opportunity to reduce investment costs by on average 15%.

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